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PHONE ORDERS or info call 1.800.898.7571 US only or
e-mail
MAIL ORDERS to PO Box 431, Glen Arm MD 21057-0431 Please allow 1 to 3
business days for order processing.
out of US call 01.410.682.6363
Walk in
Location closed 5/28/10 - Local shipping for MD
counties BA, AA, Frederick, Carroll, Harford and
Balto City is $6.25 up to 7 lbs. Please review shipping
information before ordering.
US Shipping
Options Correct Address Note: Please be sure your shipping address you submit is
correct because shipping companies charge between $8.00 to $25.00
for each address corrections and this cost will be passed
on to you. Please allow 1 to 3 business days for
order processing.
Some shipping charges have been
increased as of 8/4/09 as we can no longer absorb those increases imposed by UPS
and USPS.
NOTE: Ground shipments are priced up to 7 lbs.
Additional shipping charges apply for orders exceeding 7 lbs. and will be
added to invoice.
$25.95 2 Day Air Shipping - 3 working days
$19.95 3 Day Air Shipping - 4 working days NOTE:Air Shipments are priced up to 6 lbs. Additional shipping charges apply for orders exceeding 6 lbs. and
will be added to invoice.
Next Day Air
Shipping - 2 working day ( exact shipping cost will be added to invoice when we process your order. )
Check your weather here.
$30.95 2 Day Air
Shipping w/cold pack
shipped only Mon thru Wed. Excluding Holidays NOTE:Air Shipments are priced up to 6lbs., over this weight some
additional shipping cost may be added to invoice when we process your order.
$ 12.95 Local
Ground Shipping w/cold pack ( around Maryland )
( includes these states ONLY
MD, DE, NJ, PA, VA, NC, SC, OH, WV, NY, CT, MA
& most parts of VT, NH, RI, TN, IN, MI, GA & KY ) NOTE: Ground shipments are priced up to 8lbs., over this weight
some additional shipping cost may be added to invoice when we process your order.
Alaska, Hawaii,
Puerto Rico, Virgin Islands
& other US Territories
Use the ( add shipping to invoice ) option.
Most orders are shipped by
United States Postal Service ( Priority Mail ). Rates based on USPS
our zip code is 21057
Estimate your weight of your order and add 2 pounds for box.
Most U.S. orders are shipped by United Parcel
Service (UPS)
and they work Monday thru Friday, so shipping days are
counted only in working days Monday thru Friday.
Note
Heavier Orders: Orders weighing more than the limits stated above may incur an
additional charge. If you suspect your order might be above this weight limit,
and you would like to know the exact charge before your order is shipped, please
indicate this in the Comments section of your order form. We will e-mail
you the exact shipping charge by the end of the next business day. If you
prefer, you can indicate a maximum shipping charge in the Comments
section of your order form.
NOTE:
Occasionally we are temporarily out of stock of an item and for your convenience will hold
your order until that product is received or ship your order with out that item and mark
it ( O/S ) out of stock. Sorry we do not backorder items.
Gift Deliveries: If you would like a gift delivered around a certain date, just note that
in the comments section of the order form and we will do the best we can to have
it arrive on/or around that date.
DELIVERY INFORMATION:
Items are shipped UPS to ensure proper
handling and prompt delivery of your order, we must depend on you to provide us with the
correct street address, including apartment number when ordering.
Sorry we do not ship to PO Boxes at this time (except for extended delivery areas like Alaska or Military addresses ). Most orders are shipped out
within 72 hours after order is received, but occasionally we are temporarily out of stock
of an item and for your convenience will hold your order until that product is received or
ship your order with out that item and mark it ( O/S ) out of stock.
Sorry we do not backorder items.
When ordering chocolates with a cold pack, please make
sure someone is at the ship to address to receive the shipment so it will not sit in the
hot sun all day.
RETURNS POLICY:
If the product you order is defective or you receive a product you did not
order, we will gladly replace or credit you the product upon request. If you
need to return a product, please call for a return authorization number.
Shipping charges not refundable. Non-delivered shipment
returned may have a returned delivery charge. You are responsible for
the cost of shipping your return unless the error was made by us.
Returns will ONLY be accepted under the
following conditions:
a return authorization number
the item must be returned within 15 days of shipment
date
the item must be unopened
the item must not be expired.
UPS Ground Time-in-Transit Map
( Working Days Monday thru Friday ) Excluding Holidays
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